Privacy Policy for Kitchens by Design
At Kitchens by Design, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our showroom, use our website, or contract us for kitchen design and installation services.
1. Important Information and Who We Are
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller responsible for your personal data is Kitchens by Design.
If you have any questions about this privacy policy or our privacy practices, please contact us using the details below:
- Full Name of Legal Entity: Kitchens by Design
- Email Address: info@kbd-ross.co.uk
- Postal Address: 8 Gloucester Road. Ross on Wye. Herefordshire HR9 5BU
- Telephone Number: 01989 550150
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: First name, last name, title.
- Contact Data: Billing address, home address, delivery address, email address, and telephone numbers.
- Project Data: Room dimensions, architectural blueprints, kitchen layout preferences, appliance selections, budgets, and photographs of your existing property.
- Financial Data: Bank account and payment card details.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and browser plug-in types and versions used when visiting our website.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How Your Personal Data Is Collected
We use different methods to collect data from and about you, including through:
- Direct Interactions: You may give us your Identity, Contact, and Project Data by filling in forms on our website, subscribing to our brochure, visiting our showroom, or corresponding with us by post, phone, or email.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and server logs.
- Third Parties: We may receive analytical data from providers such as Google.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we use your data under the following legal bases:
- Performance of a Contract: To process your enquiry, provide a bespoke kitchen design quotation, manage your project order, deliver products, and carry out installation work.
- Legitimate Interests: To improve our showroom and digital services, manage customer relationships, handle enquiries, and maintain standard business records.
- Consent: To send you promotional material, newsletters, or design inspiration emails if you have explicitly opted-in to receive them. You can withdraw consent at any time.
5. Disclosures of Your Personal Data
We do not sell your personal data. To provide our services, we may share your personal data with trusted third parties, including:
- Subcontractors & Trade Professionals: Independent fitters, carpenters, plumbers, and electricians handling your kitchen installation.
- Suppliers & Manufacturers: To order your chosen cabinetry, stone worktops, or appliances and arrange direct site deliveries.
- Payment Service Providers: Secure financial institutions that process card payments or bank transfers on our behalf.
- Professional Advisers: Leaders, lawyers, auditors, and insurers providing professional business support.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for UK tax purposes. We may also retain Project Data to support any long-term product warranties associated with your kitchen components.
8. Your Legal Rights
Under UK data protection laws, you have rights in relation to your personal data, including the right to:
- Request access to your personal data (commonly known as a “data subject access request”).
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please email us at [Insert Contact Email].
9. Third-Party Links & Cookies
Our website may include links to third-party websites, plug-ins, and applications (such as kitchen appliance manufacturer websites). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.